Privacy Statement

Download Privacy Statement (PDF)

If you have an account with us, or guarantee one, our Credit Reporting Policy below explains how we handle credit information about you.

Website data collection and usage

Daktech is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Statement applies to the Daktech Web site and governs data collection and usage. By using the Daktech website, you consent to the data practices described in this Statement.

Collection of your Personal Information

Daktech collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Daktech also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Daktech. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Daktech for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Daktech Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Daktech public message boards, this information may be collected and used by others. Note: Daktech does not read any of your private online communications.

Daktech encourages you to review the privacy statements of Web sites you choose to link to from Daktech so that you can understand how those Web sites collect, use and share your information. Daktech is not responsible for the privacy statements or other content on Web sites outside of the Daktech and Daktech family of Web sites.

Use of your Personal Information

Daktech collects and uses your personal information to operate the Daktech Web site and deliver the services you have requested. Daktech also uses your personally identifiable information to inform you of other products or services available from Daktech and its affiliates. Daktech may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Daktech does not sell, rent or lease its customer lists to third parties. Daktech may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Daktech may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Daktech, and they are required to maintain the confidentiality of your information.

Daktech does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Daktech keeps track of the Web sites and pages our customers visit within Daktech, in order to determine what Daktech services are the most popular. This data is used to deliver customized content and advertising within Daktech to customers whose behavior indicates that they are interested in a particular subject area.

Daktech Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Daktech or the site; (b) protect and defend the rights or property of Daktech; and, (c) act under exigent circumstances to protect the personal safety of users of Daktech, or the public.

Use of Cookies

The Daktech Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Daktech pages, or register with Daktech site or services, a cookie helps Daktech to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Daktech Web site, the information you previously provided can be retrieved, so you can easily use the Daktech features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Daktech services or Web sites you visit.

Security of your Personal Information

Daktech secures your personal information from unauthorized access, use or disclosure. Daktech secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Daktech will occasionally update this Privacy Statement to reflect company and customer feedback. Daktech encourages you to periodically review this Statement to be informed of how Daktech is protecting your information.

Contact Information

Daktech welcomes your comments regarding this Privacy Statement. If you believe that Daktech has not adhered to this Statement, please contact the Compliance Officer at support@daktech.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Credit Reporting Policy

Version 2026-11 · effective 1 December 2026

1. About this policy

DakTech Pty Ltd (ABN 26 605 776 672) (DakTech, we, us) lets business customers pay for goods and services after supply — on 7, 14 or 30 day terms. That makes us a credit provider under Part IIIA of the Privacy Act 1988 (Cth), which governs how credit providers handle credit information about individuals.

Because we do not use a credit reporting body, the Privacy Act does not require us to publish this policy. We publish it anyway, and follow it, so that you can see how we handle this information.

This policy explains how we collect, hold, use and disclose that information, and how you can see it, correct it or complain about how we handle it. It applies to information about individuals: sole traders, partners, and directors or others who guarantee a customer's account. It sits alongside our Privacy Policy, at daktech.au/privacy-policy, which covers personal information generally.

We do not provide consumer credit. Our accounts are for business purposes only.

2. The credit information we collect and hold

Credit information is personal information about an individual of the kinds the Privacy Act lists. The kinds we collect and hold are:

(a)identification information — your name, date of birth, residential address and previous addresses, and your employer, if relevant;

(b)that you have applied to us for commercial credit, the type of credit and the amount (your credit limit);

(c)that we have provided credit to the business you own or guarantee, and its terms;

(d)our own records of what the account owes, when each invoice was paid, and any payment arrangement we agree (these are not the Act's default or payment information, which exist only for consumer credit);

(e)court proceedings and personal insolvency information about you; and

(f)publicly available information about your creditworthiness.

We also collect information that is not credit information but is used for the same purpose: the business's name, ABN and ACN, its trade references, and a record that we sighted your identity document. We do not keep a copy or the number of your driver's licence or passport — only the type of document, who checked it and when.

How we collect it

•from you, in our New Customer Application, whether you complete it online, on paper, or with one of our staff;

•from the guarantors and the business you are connected with;

•from the trade referees named in the application; and

•from public registers, such as the Australian Business Register, ASIC, Queensland court records, the National Personal Insolvency Index and the Personal Property Securities Register.

3. How we hold it

(a)We hold credit information electronically, in our customer management system and our accounting system. We do not keep paper copies after the information has been entered.

(b)Access is limited to the staff who need it to assess applications, manage accounts and collect overdue amounts. Information about guarantors — such as a date of birth or home address — is shown only to the staff who need it.

(c)Our systems are run on our behalf by service providers under contracts that keep the information under our control. Our customer management system (Oval) and our email and documents (Microsoft 365) store it in Australia. Our accounting system (Xero) stores information in the United States. Our payment provider (Stripe) stores it in the United States, and its service providers may also handle it in India and countries of the European Union. Stripe holds card and bank account details; we do not.

(d)We keep credit information for as long as the account is open and for 7 years after it is closed and any amount owing is paid, or the guarantee is released, because a claim on the account or a guarantee can be brought for 6 years. Information about an application we decline, or that is withdrawn, is destroyed or de-identified 90 days after the decision. When information is no longer needed, we destroy or de-identify it.

4. Credit reporting bodies

We do not currently use a credit reporting body. We do not obtain credit reports about you, and we do not give information about you to a credit reporting body. So we hold no credit eligibility information — information a credit reporting body gives a credit provider — and no information derived from it.

We assess applications from what you tell us, the trade references you give us and the public registers in section 2.

If we start to use a credit reporting body, we will update this policy, tell you the body's name and how to contact it, and ask for your written consent again before we obtain a report about you or give it information about you.

5. Why we collect, use and disclose it

We collect, hold, use and disclose credit information and credit eligibility information to:

(a)decide whether to open an account for a business, and on what limit and terms;

(b)decide whether to accept you as a guarantor;

(c)manage the account, including reviewing the limit and terms;

(d)collect overdue amounts, including by enforcing a guarantee;

(e)deal with a complaint or dispute; and

(f)comply with the law.

A person makes every credit decision. We do not approve or decline an application by an automated process alone.

We do not use credit information for direct marketing.

Who we disclose it to

•the trade referees you named, to confirm the reference;

•the business you are connected with, and its other guarantors, about the account;

•our mercantile agents (debt collectors) and lawyers, if an amount is overdue;

•the service providers that run our systems (section 3); and

•anyone the law requires us to.

We do not give credit information to anyone overseas for their own use. It is held overseas only by the service providers in section 3(c) — in the United States, and for Stripe also India and the European Union — to run our accounting and payments.

6. Your rights with credit reporting bodies

These rights are yours with any credit reporting body, whether or not we use one.

(a)Pre-screening. You can ask a credit reporting body not to use your credit reporting information to pre-screen you for direct marketing by credit providers.

(b)Fraud. If you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud (including identity fraud), you can ask a credit reporting body not to use or disclose your credit reporting information. This ban period lasts 21 days and can be extended.

(c)You can ask a credit reporting body for a free copy of your credit report, and ask it to correct information.

7. Seeing the information we hold about you

Ask our Privacy Officer (section 10) in writing. We will check your identity, then give you access to the credit information we hold about you within a reasonable time — usually within 10 days. Access is free. If we refuse, we will tell you why in writing and how to complain.

8. Correcting it

If you think credit information or credit eligibility information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, ask our Privacy Officer to correct it. We will:

(a)consult any other credit provider concerned, if we need to;

(b)correct it, or decide not to, within 30 days, or a longer period you agree to in writing; and

(c)tell you in writing what we did and, if we did not correct it, why, and how to complain. If we correct information we have disclosed to others, we will tell them.

9. Complaints

If you think we have not complied with Part IIIA of the Privacy Act or the Privacy (Credit Reporting) Code, write to our Privacy Officer. We will:

(a)acknowledge your complaint in writing within 7 days, and tell you how we will deal with it;

(b)investigate it, consulting any other credit provider concerned if we need to; and

(c)give you our decision in writing within 30 days, unless you agree to a longer time.

If you are not satisfied, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992.

10. Contact us

Privacy Officer, DakTech Pty Ltd, 23 Casey St, Aitkenvale QLD 4814 · privacy@daktech.com.au · 07 4723 0228.

We will give you this policy free of charge, in another form if you ask for one.

11. Changes to this policy

We review this policy when our practices change and at least once a year. The version and date at the top show which version applies.